i baji Privacy Policy

i baji is an online entertainment platform offering slots, live casino, and sports betting services to users in Bangladesh. This Privacy Policy explains how we handle personal information across our website, mobile application, and other digital channels.

This policy is designed to protect the rights of any user — registered or unregistered — on i baji. By accessing the platform or creating an account, you are considered to have agreed to this policy.

We may update this policy from time to time. When changes are made, the effective date shown at the top of the page will be revised, and for significant changes a notification will be sent to your registered email.

2.1 Registration and Identity Verification Information

When you open an account with i baji, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (when identity verification is required)
• Your chosen username and password (passwords are always stored in encrypted form)

2.2 Financial Transaction Information

During deposit and withdrawal processing, we collect transaction-related information. This includes reference numbers, amounts, and timestamps for payments made via bKash, Nagad, or Rocket. For bank transfers, relevant bank account details may also be stored.

2.3 Automatically Collected Technical Information

Some information is collected automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and approximate location
• Cookie and session data
• Time spent on pages, click patterns, and navigation paths
• Referral source — meaning how you arrived at the site

2.4 Customer Support and Communication Information

When you contact us via live chat or email, a record of that conversation may be stored. This helps improve service quality and resolve any future disputes.

i baji uses collected information only for the following legitimate purposes:

• To complete account registration, verify identity, and secure login
• To process deposits and withdrawals
• To detect and prevent financial irregularities and fraudulent activity
• To personalise the user experience and provide relevant promotions
• To provide 24/7 customer support
• To carry out technical improvements and security checks on the platform
• To meet legal obligations and supply information to authorities when required

We never sell your information to advertising networks or third-party data brokers.

In certain specific situations, i baji may share your information with third parties. These situations are described in detail below:

4.1 Payment Processors

To process your financial transactions, we work with approved payment services such as bKash, Nagad, and Rocket. Only the minimum information necessary to complete a transaction is shared with them.

4.2 Technology Service Providers

We use trusted technology companies for cloud hosting, cybersecurity, and analytics services. These companies are contractually bound to protect your information.

4.3 Legal Obligations

We may be required to provide information to relevant authorities in response to a court order, a request from an investigative agency, or applicable law.

4.4 Business Transfers

If i baji's operations are merged or acquired in the future, user information may be transferred as part of that process. The terms of this Privacy Policy will continue to apply in such cases.

Cookies and similar technologies are used on the i baji website and app, primarily for three purposes:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and running core functions. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember language preferences, recently played games, and user interface settings.

5.3 Analytics Cookies

Analytics cookies help us understand which parts of the platform are used most and where users encounter difficulties. This information is processed in aggregate — not at an individual level.

You can manage cookies from your browser settings. However, disabling essential cookies may reduce the quality of the service.

i baji has put in place multiple layers of security to keep your information safe:

• Encryption of all data using SSL (Secure Socket Layer) technology
• Use of strong hashing algorithms for password storage
• OTP verification and two-factor authentication
• Automatic alerts for suspicious logins or unusual transactions
• Regular security audits and vulnerability testing
• Internal data access restricted to authorised staff only

No one can guarantee 100% security on the internet, but we apply the highest industry-standard protection measures available.

How long i baji retains your information depends on the type of data and applicable legal requirements:

• Information for active accounts is retained until the account is closed
• Financial transaction records are kept for the period required by legal obligations
• Even after an account is closed, some information may be retained for a defined period for dispute resolution or investigation purposes
• Once the retention period ends, information is securely deleted or anonymised

As a user of i baji, you have several rights over your own information:

8.1 Right to Access and Correct Information

You can log in to your account at any time to view and update your personal information. Contact our support team to correct any inaccurate data.

8.2 Right to Close Your Account

You may request to close your account at any time. However, some information may need to be retained until pending transactions are completed and legal retention obligations have expired.

8.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time.

8.4 Right to Data Portability

In certain situations, you may request your information in a structured format.

To exercise any of these rights, contact our customer support team. We provide support in Bengali and English, 24/7.

All i baji services are strictly for persons aged 21 or older. We do not knowingly collect information from anyone under 21. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

Responsible gaming is a priority for us. Our Responsible Gaming section provides detailed guidelines to help you play in a safe and balanced way.

Some of the technology service providers we work with may have servers located outside Bangladesh. Where data is transferred in such cases, our agreements with those providers include clear data protection requirements.

For data transfers abroad, we ensure that adequate protection measures are in place at the destination and that data protection standards are maintained.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is always ready to assist you.

11.1 Contact Channels

• Live Chat: Log in to the platform and use the direct chat service (available 24/7)
• Email: [email protected]

11.2 Complaint Resolution Time

We aim to resolve all privacy-related complaints as quickly as possible. For complex matters, you will be kept informed of progress throughout the process.

To learn more about i baji, read our About Us page, which provides a full description of the platform's operations and values.